A big part of Direct Line Group’s vision is to be a force for good. Sure, we want to be successful, but it’s in our DNA to care about how we get there. That’s why we decided to get involved with Plain Numbers, to simplify how we communicate with our…

Mark Howlett, a designer here at DLG, recently delivered a user experience presentation at Digital’s monthly Bytesize session. The presentation focused on 10 guiding principles for creating great user experiences, as detailed by our head of digital design, Richard Beaumont. It seemed like a good idea to then turn the…

In September, just ahead of the arrival of Hurricane Irma in Florida, Tesla rolled out an over-the-air software update for some of its Model S and X cars. The free update didn’t add a new system interface or make changes to the sat nav. What it did was enable owners…

You’re sat with colleagues, you’re all facing a whiteboard, and you’ve been set the group task of brainstorming ideas. This group activity is a pretty standard way to encourage creative thinking and problem solving. What if I told you we may have been doing it wrong all these years? Research…

For much of the summer a shroud of darkness hung over the Content Team at DLG Digital. This is not a metaphor; a literal shadow was cast over us by a seven-foot banner that blocked the window. Its presence was discussed almost daily, yet none of us did anything to…

When we talk about driverless cars, the constraints usually revolve around the technology being used. Will cars made by different manufacturers communicate seamlessly? How do they behave when faced with moral dilemmas? Can they be hacked? Nonetheless, tests are still taking place around the world, as various industries prepare for…

This is a question that crops up fairly regularly. and the answer is best illustrated by an experience I had. A couple of moths ago, I ordered something from an online retailer and was given a guaranteed delivery date of September 12. A few hours later, I received an SMS…

Chatbots are revolutionising the way customers interact with services and brands. Rather than fill in a form, we’re now simply asked to strike up a conversation. It’s a growth area driven by advancements in AI, but also the domination of mobile messengers. Recent figures put monthly unique users of WhatsApp…

There’s so much to distract our attention these days that it can be difficult to focus on the task at hand. Whether you’re at work, trying to study, or aiming to have an uninterrupted family dinner, managing even a few minutes of undivided attention can prove challenging. For the most…